Refund policy
At A'graceBeauty, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a refund policy as outlined below.
Eligibility for Refunds:
- Time Frame: Refund requests must be made within 10 days of receiving your order.
- Condition of Products: Products must be returned in their original packaging, unused, and in the same condition as received. Opened or used products are not eligible for refunds unless they are defective or damaged.
- Proof of Purchase: A receipt or proof of purchase is required to process your refund.
Non-Refundable Items:
- Sale or clearance items (unless damaged or defective)
- Wellness teas, once opened, for health and safety reasons
Refund Process:
- Inspection: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition or are returned after the 10-day period.
Shipping Costs:
Return Shipping: Customers are responsible for paying return shipping costs unless the product is defective or incorrect.
Non-Refundable: Original shipping costs are non-refundable unless the item was damaged or an error occurred on our part.
How to Initiate a Return:
To initiate a return, email us at agracebeauty99@yahoo.com with your order number and reason for the return. We will provide instructions on how to return the product.